TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern access to and use of www.workiffy.com, its associated webpages, enquiry and booking facilities, and any related website features operated under the name Workiffy (“Workiffy”, “we”, “us” or “our”).

These Terms also establish the general conditions on which users may communicate with Workiffy about product ideation, research and development, manufacturing consultancy, factory setup, machinery advisory, supply-chain development, contract-manufacturing support, business analysis, project management, sales strategy and related professional services.

By accessing or using the website, submitting an enquiry, creating an account, booking a consultation or making a payment through an authorised website facility, you agree to these Terms. If you do not agree, you should not use the website.

Nothing in these Terms excludes a right, remedy, duty or liability that cannot lawfully be excluded or limited under applicable Indian law.

1. Definitions

For these Terms:

“Applicable Agreement” means a quotation, proposal, engagement letter, statement of work, purchase order accepted by Workiffy, non-disclosure agreement, manufacturing agreement or other written agreement governing a specific engagement.

“Client” means a person or organisation that purchases or formally engages Workiffy for Services.

“Content” means text, graphics, photographs, videos, reports, downloads, designs, data and other material made available through the website.

“Deliverables” means documents, formulations, reports, recommendations, drawings, plans, prototypes, samples or other outputs expressly identified in an Applicable Agreement.

“Services” means professional services supplied or arranged by Workiffy under an Applicable Agreement.

“User” or “you” means a visitor, enquirer, subscriber, account holder, prospective client or Client using the website.

2. Eligibility and Authority

You must be at least 18 years old and legally competent to enter into a contract to use any feature involving a booking, account, payment or commercial request.

If you act for a company, partnership, firm, trust or other organisation, you represent that you are authorised to act for and bind that organisation. Workiffy may request evidence of identity, age, authority, business registration, tax status or other relevant information before accepting an engagement.

Workiffy may refuse or discontinue an enquiry, account, booking or proposed engagement where information is incomplete, unverifiable, misleading, unlawful, outside our capabilities, creates a conflict of interest or presents an unacceptable commercial, legal, safety or reputational risk.

3. Website Information Is General

Website Content is provided for general information and initial business evaluation. It is not, by itself:

• A binding offer, quotation or promise to supply Services
• Professional advice tailored to a particular product, facility, process, investment or regulatory position
• A guarantee of technical feasibility, regulatory approval, commercial success, profitability, production performance or market acceptance
• A substitute for testing, validation, certification, legal advice, tax advice or advice from a competent sector-specific professional
• A representation that every described service, promotion, price, resource or facility is continuously available

Workiffy may correct errors, update Content, withdraw features or change the website at any time. A material change to an existing paid engagement will be governed by the Applicable Agreement and will not be imposed merely by changing the website.

4. Enquiries, Proposals and Contract Formation

An enquiry, form submission, meeting request, WhatsApp message, account creation or payment attempt does not by itself require Workiffy to accept or perform an engagement.

A binding service engagement arises only when:

• Workiffy issues or accepts an Applicable Agreement
• The Client accepts it in the required manner
• Any required advance, deposit or initial payment is received in cleared funds
• Any stated onboarding, information, compliance or documentation condition is satisfied

Electronic communications and electronic acceptance may be used to form or evidence an agreement where permitted by law.

Website descriptions, promotional statements and preliminary discussions are subject to the final scope, assumptions, exclusions, price, payment schedule, timeline and risk allocation stated in the Applicable Agreement.

5. Order of Priority

If documents relating to an engagement conflict, they apply in the following order unless expressly agreed otherwise:

• A later signed amendment or change order
• The Applicable Agreement
• A signed non-disclosure or intellectual-property agreement for the relevant subject
• These Terms
• General website Content

Project-specific terms prevail only for that project. Mandatory provisions of applicable law prevail over all contractual documents.

6. Nature and Scope of Services

Workiffy’s Services are customised and may include advisory, research, planning, development, coordination, documentation, testing support, vendor evaluation or project-management activities.

Only items expressly included in the Applicable Agreement are within scope. Unless expressly included, Services do not include:

• Statutory licences, registrations, permissions or approvals
• Legal, tax, audit or investment advice
• Laboratory accreditation or certification
• Guaranteed vendor, manufacturer or authority performance
• Commercial production, procurement, logistics or installation
• Final label approval, advertising approval or product-claim approval
• Stability, shelf-life, clinical, toxicological or consumer trials
• Travel, accommodation, site work or repeated trials
• Work created by scope changes, inaccurate inputs or changed requirements

Additional work may require a revised quotation, change order, additional time and additional payment. Workiffy is not required to begin additional work until commercial terms are accepted.

7. Client Responsibilities

The Client must:

• Provide complete, accurate, lawful and timely information, materials, samples, specifications, targets, constraints and instructions
• Identify allergens, hazards, restricted substances, existing intellectual property, confidentiality requirements and known compliance concerns
• Obtain required permissions for information, brands, artwork, data, facilities, equipment and materials supplied to Workiffy
• Nominate an authorised decision-maker and provide timely approvals and consolidated feedback
• Ensure safe and lawful site access where site work is required
• Independently evaluate commercial assumptions, investment decisions and third-party quotations
• Conduct or procure final technical, regulatory, safety, quality and commercial validation unless expressly included in scope
• Use Deliverables only for their agreed purpose and in accordance with applicable law
• Pay all amounts when due

Workiffy may rely on information and approvals supplied by the Client or its representatives without independently verifying every fact. The Client is responsible for consequences arising from inaccurate, incomplete, delayed or unauthorised inputs.

8. Product Development, R&D and Technical Limitations

Product-development and manufacturing outcomes depend on variables including raw-material grade, supplier variation, water quality, equipment, process control, packaging, storage, transport, climate, operator skill and production scale.

Samples, prototypes, bench trials, formulations, process suggestions and preliminary specifications require appropriate scale-up, validation and testing before commercial use. Unless expressly included in the Applicable Agreement, the Client and its manufacturer are responsible for:

• Pilot and commercial-scale trials
• Shelf-life, stability, microbiological, chemical and packaging compatibility testing
• Final ingredient, additive and dosage verification
• Batch records, quality systems and process controls
• Statutory approvals, licences and registrations
• Labels, declarations, warnings, claims and advertising
• Supplier qualification and incoming-material control
• Final product release and market distribution

Workiffy is not responsible for a failure caused by deviation from the approved process, substitution of materials, equipment differences, unauthorised changes, inadequate hygiene or controls, improper storage, or use beyond the agreed conditions.

Workiffy will perform agreed professional Services with reasonable skill and care. No formulation, recommendation, model, forecast or development activity can guarantee regulatory approval, patentability, uniqueness, uninterrupted production, profitability or market success.

9. Quotations, Prices, Taxes and Third-Party Costs

Website prices, discounts and promotional statements are indicative unless expressly identified as a binding offer. A quotation is valid only for its stated period and assumptions.

Unless expressly stated otherwise:

• Prices exclude GST and other applicable taxes
• Travel, accommodation, freight, samples, ingredients, packaging, laboratory charges, statutory fees and third-party costs are additional
• Vendor and machinery prices are estimates supplied for evaluation and may change
• Bank, payment-gateway and foreign-exchange charges are borne by the payer
• A change in scope, capacity, product, location, timeline, input or regulatory requirement may change the fee

Workiffy may correct an obvious pricing or description error before accepting an engagement. If an accepted engagement is materially affected by a genuine error, Workiffy will offer a lawful correction, revised arrangement or cancellation and refund of the unearned affected amount, as appropriate.

10. Payments, Suspension and Deliverable Release

Payments must be made in accordance with the Applicable Agreement or invoice. An advance may be used to reserve resources, commence research, procure inputs, schedule trials or mobilise work.

To the extent permitted by law, Workiffy may:

• Allocate payments against the oldest outstanding amount
• Pause meetings, trials, procurement, site work, development or support while an amount is overdue
• Withhold draft or final Deliverables, source files, editable files, recipes, formulations, reports, credentials or transfer documents until all related amounts are received in cleared funds
• Re-schedule resources and revise delivery dates following a payment delay
• Recover reasonable collection costs and pursue lawful remedies for unpaid amounts

The Client may not withhold an undisputed payment because of a separate disputed item. Any invoice concern should be raised promptly with sufficient details.

11. Timelines, Dependencies and Approvals

Any timeline is an estimate unless the Applicable Agreement expressly makes a date binding. Timelines depend on timely payment, Client inputs, approvals, sample availability, laboratory capacity, vendor response, site readiness and other stated dependencies.

A delay caused by the Client, a third party or an event outside Workiffy’s reasonable control will extend the affected timeline by a reasonable period. Workiffy may revise the work plan where repeated changes, delayed feedback or changed assumptions affect resource allocation.

An approval supplied by the Client or its authorised representative may be relied upon by Workiffy. Rework after approval, or work arising from inconsistent instructions, may be chargeable.

12. Cancellations, Rescheduling and Refunds

Because Services are customised and resources may be committed immediately, fees are not automatically refundable.

Subject to mandatory law and the Applicable Agreement:

• Amounts attributable to completed work are non-refundable
• Costs already incurred or irrevocably committed to third parties are non-refundable
• An advance may be retained to the extent reasonably attributable to reserved capacity, mobilisation, research, procurement, work performed and cancellation impact
• A refund, if due, may be reduced by lawful taxes, payment charges and recoverable costs
• Missed or late-cancelled consultations, trials or site visits may be treated as used where the applicable booking terms state a cancellation window
• Workiffy may offer rescheduling, a credit or a partial refund where commercially reasonable

If Workiffy cancels a paid Service without providing an agreed substitute, the Client will receive an appropriate refund of the unearned amount, subject to deductions permitted by law and the Applicable Agreement.

Nothing in this section limits a statutory right available to a consumer for defective services, unfair practices or another matter that cannot lawfully be excluded.

13. Accounts and Security

Where account features are available, you must keep login credentials confidential, provide accurate account information and promptly notify Workiffy of suspected unauthorised access.

You are responsible for activity conducted through your account to the extent lawfully attributable to you. Workiffy may require verification, reset credentials, restrict access or suspend an account to protect users, systems, information or business interests.

14. Acceptable Use

You must not:

• Use the website for an unlawful, fraudulent, misleading, abusive or harmful purpose
• Attempt unauthorised access, security testing, interference, reverse engineering or circumvention
• Introduce malware, automated requests, scraping or excessive traffic that disrupts the website
• Copy, republish, sell or exploit Content beyond the permission granted in these Terms
• Impersonate another person or misrepresent authority, affiliation or business status
• Submit material that infringes privacy, confidentiality, intellectual-property or other rights
• Use Workiffy’s name, logo, work, Client list or statements to imply endorsement without written permission
• Use the website to solicit Workiffy’s personnel, Clients, vendors or partners through deception or misuse of confidential information

Workiffy may investigate suspected misuse and cooperate with a lawful request from a competent authority.

15. Website Intellectual Property

The website, its layout, branding, logo, original Content, service descriptions, graphics, compilations and underlying materials are owned by or licensed to Workiffy and are protected by applicable intellectual-property law.

Workiffy grants Users a limited, revocable, non-exclusive, non-transferable permission to access and use the website for personal or internal business evaluation. No ownership is transferred.

Without prior written permission, you may not reproduce, modify, distribute, publish, commercially exploit, create derivative works from or remove proprietary notices from protected Content, except to the extent permitted by mandatory law.

“Workiffy” and associated branding may not be used as a domain name, social-media identity, advertising keyword, business identifier or confusingly similar mark without written permission.

16. Project Intellectual Property and Deliverables

Ownership and licence rights in project Deliverables are governed by the Applicable Agreement.

Unless a written agreement expressly states otherwise:

• Workiffy retains ownership of its pre-existing materials, methods, templates, generic know-how, research tools, calculation models, processes, libraries and improvements
• No recipe, formulation, report, source file, editable file, design, process or other Deliverable transfers merely because it was discussed, previewed or partially paid for
• Any agreed transfer or licence becomes effective only after Workiffy receives all amounts due for the relevant Deliverable and the Client complies with stated conditions
• The Client receives no right to use another client’s confidential information or project-specific intellectual property
• Workiffy may use residual professional knowledge, general skills and non-confidential learning, provided it does not disclose the Client’s protected confidential information or project-specific intellectual property

Any unauthorised use, reproduction, disclosure, commercialisation or transfer may result in suspension, termination and lawful enforcement.

17. User Materials, Feedback and Confidentiality

You retain ownership of material you lawfully submit. You grant Workiffy a non-exclusive permission to host, copy, review, communicate and use that material only as reasonably necessary to respond to your request, operate the website, perform an engagement, maintain records or comply with law.

You represent that you have the right to supply the material and that its use for the stated purpose will not violate another person’s rights.

Do not submit a confidential recipe, trade secret, unpublished invention, personal health record, payment credential or highly sensitive material through a general website form or public communication channel.

An unsolicited submission is not automatically subject to project-level confidentiality. Confidentiality obligations arise from applicable law, Workiffy’s Privacy Policy or a written confidentiality arrangement. Where confidentiality is important, request and execute an appropriate non-disclosure agreement before sending sensitive project information.

If you provide feedback or suggestions about the website or general Services, Workiffy may use them without restriction or payment, provided this does not authorise disclosure of protected confidential information or transfer of project-specific intellectual property.

18. Third-Party Manufacturers, Vendors and Professionals

Workiffy may introduce, evaluate, coordinate with or obtain information from independent manufacturers, laboratories, machinery suppliers, consultants, logistics providers, payment providers and other third parties.

Unless the Applicable Agreement states otherwise:

• A third party is independent and is not Workiffy’s employee, agent, partner or branch
• The Client must independently assess and contract with the third party
• Third-party quotations, capacities, licences, samples, statements and timelines are subject to verification
• Workiffy does not guarantee a third party’s performance, solvency, compliance, availability, quality or delivery
• Workiffy is not liable for an independent third party’s acts or omissions merely because an introduction or coordination service was provided

This section does not exclude responsibility that applicable law places on Workiffy for its own instructions, representations, negligence or use of a processor, subcontractor or agent acting on its behalf.

19. Privacy, Cookies and Communications

Personal information is handled in accordance with Workiffy’s Privacy Policy and applicable law. The Privacy Policy forms part of the website framework and should be read with these Terms.

The website may use essential, functional, analytics or similar technologies. Where consent is legally required, an appropriate consent mechanism will be used.

Service, account, payment, security and project communications may be sent through email, telephone, WhatsApp or another channel you provide or approve.

Promotional communications will be sent subject to applicable law and available preferences. You may unsubscribe from promotional messages, but operational communications necessary for an enquiry, account, transaction, security matter or existing engagement may continue.

20. Third-Party Links and Platforms

The website may link to WhatsApp, social-media sites, map services, payment gateways, booking tools or other third-party platforms.

Third parties operate under their own terms and privacy practices. Workiffy does not control and is not responsible for their independent content, availability, security, pricing, policies or acts.

Access to a third-party platform is at the User’s discretion. A link does not by itself constitute endorsement, partnership or a guarantee.

21. Website Availability and Disclaimer

Workiffy uses reasonable efforts to maintain the website but does not guarantee uninterrupted, error-free, secure or continuously available access.

To the maximum extent permitted by law, the website and general Content are provided on an “as available” basis. Workiffy disclaims implied warranties relating solely to general website access or Content to the extent they may lawfully be disclaimed.

This disclaimer does not reduce an express commitment in an Applicable Agreement, Workiffy’s duty to perform paid Services with reasonable skill and care, or a warranty or consumer right that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, and unless an Applicable Agreement provides a different lawful allocation:

• Workiffy will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss
• Workiffy will not be liable for loss of profit, revenue, opportunity, goodwill, anticipated savings, production or data where such loss is indirect or was not reasonably foreseeable
• Workiffy is not responsible for loss caused by inaccurate Client information, unauthorised changes, misuse of Deliverables, a User’s device or account, or an independent third party
• Workiffy’s aggregate liability arising from a specific paid Service will not exceed the fees actually received by Workiffy for the specific affected Service
• For a claim arising solely from free use of the website, Workiffy’s liability will be limited to proven direct loss recoverable under applicable law

No limitation applies to fraud, wilful misconduct, liability for death or personal injury caused by negligence where it cannot be limited, or another liability that applicable law does not permit to be excluded or limited.

Any claim will be assessed according to proven breach, causation, reasonable mitigation and legally recoverable loss. Nothing in these Terms waives a mandatory consumer right or limits the powers of a competent statutory authority.

23. User Indemnity

To the extent permitted by law, you will indemnify and hold Workiffy and its personnel harmless from third-party claims, losses, penalties, costs and reasonable legal expenses arising from:

• Material, data, instructions or claims supplied by you that are unlawful, inaccurate or infringe another person’s rights
• Your unauthorised or unlawful use of the website, Content, Services or Deliverables
• Your breach of confidentiality or intellectual-property obligations
• A product, label, claim, advertisement, manufacture or distribution decision made by you contrary to agreed instructions or applicable law
• Your material breach of these Terms or an Applicable Agreement

This indemnity applies only to the extent the matter was caused by you and does not cover loss caused by Workiffy’s own fraud, wilful misconduct or liability that cannot lawfully be shifted.

Workiffy will give reasonable notice of a material indemnified claim and will not agree to a settlement imposing a non-monetary obligation on you without reasonable consultation.

24. Force Majeure

Workiffy will not be responsible for delay or failure caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil disturbance, government restriction, change in law, utility or internet failure, cyber incident, transport disruption, labour disruption, shortage, vendor failure or laboratory shutdown.

The affected obligation will be suspended for the duration and impact of the event. Workiffy will take reasonable steps to mitigate the effect and may revise timelines, substitute resources or propose an alternative arrangement.

If a force-majeure event materially prevents performance for an extended period, either party may exercise any termination right available under the Applicable Agreement or law. Payment remains due for work completed and non-recoverable commitments made before termination.

25. Suspension and Termination

Workiffy may restrict website access, suspend work or terminate an engagement where:

• A User materially breaches these Terms or an Applicable Agreement
• Payment is overdue
• Required information, approval or cooperation is not provided
• Use is unlawful, unsafe, fraudulent, abusive or infringes another person’s rights
• Continued performance would violate law, professional obligations or a competent authority’s direction
• A conflict of interest or unacceptable risk arises
• The Applicable Agreement otherwise permits suspension or termination

Where reasonably practicable, Workiffy will provide notice and an opportunity to remedy a remediable breach. Immediate action may be taken for security, fraud, illegality, confidentiality, intellectual-property or safety concerns.

Termination does not affect accrued payment obligations, confidentiality, intellectual property, liability limitations, indemnities, dispute provisions or other terms intended to survive.

26. Grievance Redressal Authority and Contact

Website, service and consumer grievances may be submitted to:

Grievance Redressal Authority: Workiffy Management Team and Founder

Designated Individual Contact: Gaurav Kumar, Founder, acting on behalf of the Workiffy Management Team and serving as the individual grievance contact where applicable law requires one

Business: Workiffy

Address: alt.f, AltF Tower, Noida Expressway, Sector 142, Noida, Uttar Pradesh, India

Telephone/WhatsApp: +91 87503 51947

Submission Channel: Website “Contact Us” form or the contact number stated above

The communication should state “Website/Service Grievance” and include the complainant’s name, contact details, relevant booking, invoice or project reference, a clear description and supporting material.

Where the Consumer Protection (E-Commerce) Rules, 2020 apply, Workiffy will acknowledge a consumer complaint within forty-eight hours and endeavour to redress it within one month from receipt, as required by those Rules.

Workiffy may request reasonable identity, authority and transaction verification before disclosing records or taking action.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019 and applicable rules made under those laws.

Before commencing ordinary civil proceedings, the parties should attempt in good faith to resolve the matter through written escalation to the Workiffy Management Team and Founder. This does not prevent urgent interim relief or use of a statutory remedy.

Subject to mandatory consumer forums, statutory authorities and jurisdictional rights that cannot lawfully be excluded, courts of competent jurisdiction at New Delhi, India will have exclusive jurisdiction over disputes relating to these Terms or website use.

Any arbitration obligation relating to a paid engagement will apply only where it is expressly contained in an Applicable Agreement accepted by the relevant parties.

28. Changes to These Terms

Workiffy may update these Terms to reflect changes in law, the website, security practices or Services. The updated version will be posted with a revised “Last Updated” date.

Changes apply prospectively from publication unless law requires otherwise. Material changes to an existing paid engagement will be governed by the change mechanism in the Applicable Agreement and will not take effect merely because these website Terms were updated.

Continued use of the website after publication constitutes acceptance of the updated website Terms to the extent permitted by law.

29. General Provisions

Severability: If a provision is invalid or unenforceable, it will be modified or severed only to the minimum extent necessary, and the remaining provisions will continue.

No Waiver: A delay or failure by Workiffy to enforce a right does not waive that right. A waiver is effective only for the specific matter for which it is given.

Assignment: You may not assign a booking, account, licence or engagement without Workiffy’s prior written consent. Workiffy may assign an agreement as part of a lawful business transfer, restructuring or succession, subject to applicable law and without reducing mandatory rights.

No Partnership or Agency: Website use does not create a partnership, employment, franchise, fiduciary or agency relationship.

Notices: Notices may be sent to the latest contact details supplied by the relevant party. Electronic notices are valid where permitted by law.

Entire Website Understanding: These Terms and the Privacy Policy constitute the general understanding for website use. An Applicable Agreement constitutes the complete understanding for its project and replaces inconsistent preliminary discussions relating to that project.

Language: These Terms are written in English. A translation may be provided for convenience, but the English version will govern to the extent permitted by law.

Statutory Savings: Nothing in these Terms reduces a mandatory obligation, consumer protection, regulatory power or statutory remedy under applicable Indian law.